Shipping Policy
The shipping address, contact number, delivery date and time at check-out are final. Please check that your shipping details are correct before checking out.
To ensure that our gelato is delivered frozen, dry ice is used to keep the gelato at a desired temperature during the delivery. As such, it is important that your shipping details are correct for a successful delivery as an unsuccessful delivery may compromise the quality of the gelato. Kindly make sure that someone is present and contactable to receive the order on the chosen delivery day.
In the event that no one is around to receive the gelato, we will call the customer to check if we can leave the gelato with a neighbour or at the door. If the customer remains uncontactable, an admin & logistic fee of $18 will apply for a re-delivery. The same products packed for the customer will be re-delivered at an agreed date and time window, subject to availability, and the customer agrees to accept the condition as-is.
If you have placed an order for store collection, please collect it on the collection date and time selected, not earlier, as we need time to prepare your order.
The following delivery fees apply:
- Store collection (free) - for all orders
- Delivery fee (free) - for orders $70 and above
- Delivery fee $5 - for orders $55 to $69.99
- Delivery fee $18 - for orders below $55
- Re-delivery fee - $18 for re-delivery of an unsuccessful delivery
A surcharge of $15 applies to deliveries in Secured Zone areas. These surcharge are payable regardless of any ongoing delivery promotions (e.g. complimentary delivery).
For more information on shipping and delivery (e.g. delivery days & time windows), please refer to our FAQ.
If you have any other questions, please email us at orders@birdsofparadise.sg