Do you have dairy-free flavours?
Yes, our sorbets are dairy-free. We currently have 3 sorbet flavours though not all are always available - Dark Chocolate sorbet, Mango sorbet and Peach & Rose sorbet.
Do you have sugar-free flavours?
No, all our gelato contain sugar.
Do your gelato contain eggs?
Our gelato do not contain eggs.
How do I place a large order (e.g. for a small party / corporate gifting)?
Please fill in the order form in 'Orders' on our website and one of us will get in touch with you, or you may contact us at firstname.lastname@example.org.
Returns / Exchange
I received the wrong flavour or severely melted gelato.
Our gelato is packed with ice packs and tested to arrive frozen. If you have received a wrong order or severely melted gelato, please email us at email@example.com on the day itself and we will re-ship your gelato and retrieve the wrong / melted gelato on the same day or next day.
Shipping / Delivery
Where do I select my delivery date and time?
Selection is done at the bottom of the 'Cart' page before you check out.
What time will the delivery arrive?
Your Birds of Paradise gelato will arrive anytime within the delivery window of your selected delivery date in the 'Cart' page. Kindly ensure that someone is present to receive the gelato, and store the gelato in the freezer for at least 30 min after receiving, prior to serving.
I did not manage to select my delivery date and time after checking out.
Please drop us an email at firstname.lastname@example.org and we will be able to arrange delivery for you.
What if no one is at home when the gelato arrives?
Be sure to have someone present during the delivery window to prevent the gelato from melting. Our driver will call you if no one is present at the delivery location. Any change in drop-off location or delivery time on the day of delivery when the delivery is in progress will be subjected to an additional delivery fee.
Consuming the gelato
Can I enjoy the gelato once it arrives?
For best quality, store the gelato in the freezer for at least 30 min after receiving, prior to serving. If the gelato had been left out or at the door for a while, it would be best to keep it in the freezer for at least 45 min to 1 hour.
How long can the gelato keep for?
Once opened, we recommend consuming the gelato within a week for best quality. If gelato pint has not been opened, we recommend keeping it for no more than one month for best quality.
Is Birds of Paradise gelato halal-certified?
We are currently not halal-certified although our ingredients are free of alcohol and gelatin.
How big is one pint?
A pint serves 4 to 6 scoops of gelato.