You’re welcome to order any amount you like, there’s no minimum for online purchases.

Please refer to our Shipping Policy for full details on delivery options and fees.

You are able to select your delivery date to be as far as 5 weeks from your order date, which means you can make an order up to 5 weeks in advance.

You should receive an email confirmation from Birds of Paradise immediately after successfully placing your order. If you did not receive an email from us, kindly check your promotions or spam folder, otherwise, please contact us at orders@birdsofparadise.sg and we will be happy to assist you. 

Cancellations cannot be made once the order is submitted. If you require urgent amendments, please contact us at orders@birdsofparadise.sg and we will do our best for orders that have not yet been processed.

Our gelato is delivered with freezing agents and tested to arrive frozen. Upon delivery, please store the gelato in the freezer for at least 30-45 minutes before serving.

If you received the wrong order/ items, we will arrange a redelivery as soon as we can. Kindly send us an email on the day of delivery at orders@birdsofparadise.sg with an accompanying photo of the wrong order/item received.

If the gelato is damaged at the point of delivery, please inform us via email at orders@birdsofparadise.sg with an accompanying video or photo and we will arrange a replacement or a refund.

A refund will take up to 10 working days to be credited back to the customer.

If you would like to order for delivery to multiple locations, kindly place each order and check out individually.

If it is a large order for gifting, please contact us at orders@birdsofparadise.sg and we will be happy to assist you.

Delivery:

Orders $90 and above | Delivery Free | 2-4.30pm & 6-8pm next-day* delivery windows daily, except Sundays and PH

Orders $60 - $89.99 | Delivery $6 | 2-4.30pm & 6-8pm next-day* delivery windows daily, except Sundays and PH

Orders less than $60 | Delivery $18 | 2-4.30pm & 6-8pm next-day* delivery windows daily, except Sundays and PH

Store Collection:

All orders | Store Collection - Free | Next-day collection during boutique opening hours daily

*Order by 4pm for next-day delivery options.

*Public holidays (PH) apply to all days except Christmas Day and Chinese New Year Day 1.

Please note that a $15 surcharge may apply to deliveries in Secured Zone areas (Includes but not limited to: Airport Cargo Road, Airport Zone, ALPS Ave, Camps, Immigration, Checkpoints, Construction Site, Jurong Island, Jurong Port, Ministry of Home Affairs (MHA), PSA Port, SATS, Aerospaces, Shipyard, Supply Bases). These surcharge are payable regardless of any ongoing delivery promotions (e.g. complimentary delivery).

In the event that no one is around to receive the gelato, we will call the customer to check if we can leave the gelato with a neighbour or at the door. If the customer remains uncontactable, an admin and logistic fee of $20 will apply for a re-delivery.

Yes, we deliver islandwide.

Please note that a $15 surcharge applies to deliveries in Secured Zone areas (Includes but not limited to: Airport Cargo Road, Airport Zone, ALPS Ave, Camps, Immigration, Checkpoints, Construction Site, Jurong Island, Jurong Port, Ministry of Home Affairs (MHA), PSA Port, SATS, Aerospaces, Shipyard, Supply Bases).

These surcharge are payable regardless of any ongoing delivery promotions (e.g. complimentary delivery).

You may select next-day delivery if you place an order before 4pm. Kindly take note that there are no deliveries on Sundays and Public Holidays.

We encourage you to choose a delivery date and time window where someone is present for the entire duration to receive the gelato.

If that is not possible, please contact us at  orders@birdsofparadise.sg and we will try our best to fulfil your request. Do note that additional delivery fees may apply.

Yes, you may amend the delivery address, date, or time as long as you notify us at least two days before the scheduled delivery. Please contact us at orders@birdsofparadise.sg to make any changes to your order.

Kindly ensure that the recipient will be present during the selected delivery window to receive the gelato successfully.

In the event that no one is around to receive the gelato, we will call the customer to check if we can leave the gelato with a neighbour or at the door. If the customer remains uncontactable, an admin & logistic fee of $20 will apply for a re-delivery.

In the event that no one is around to receive the gelato, we will call the customer to check if we can leave the gelato with a neighbour or at the door.

If the customer remains uncontactable, an admin and logistic fee of $20 will apply for a re-delivery. The same products packed for the customer will be re-delivered at an agreed date and time window, subject to availability, and the customer agrees to accept the condition as-is.

Yes, you may select the store collection option on the check out page and select the boutique from which you would like to collect your order.

As long as Store Collection is selected, we will be preparing your order for collection in store on your selected fulfilment date and time.

There is no need for you to change the shipping address as long as you are aware that you will have to collect your order from the store and that your order will not be delivered to you.

If in doubt, feel free to reach out to us at orders@birdsofparadise.sg. 

Yes, you may amend store collection date and time as long as you notify us at least two days before the scheduled collection date.

Please contact us at orders@birdsofparadise.sg to make any changes to your order.

You may proceed straight to the cashier, and we’ll have your order ready for you.

You’ll receive a curated package of 3 pints featuring our best-selling and signature botanical gelato flavours, delivered straight to your doorstep every month. It’s a delicious and effortless way to treat yourself regularly.

Perfect as a thoughtful gift — we’ll deliver gelato to the recipient’s door each month for 3 months. You pay for the entire duration of the subscription at checkout, with no recurring charges.

For an extra touch of delight, you can add surprise accompaniments to your subscription—think treats to pair with your gelato or limited-edition seasonal gelato party cups.

Your first gelato order will be delivered on your chosen date and time, with future deliveries arriving monthly on the same day as the day you placed your order, between 2:00–4:30 PM.

For example, an order placed on January 5th will be delivered on February 5th, March 5th, and so on.

Absolutely! Whether you’re going on vacation, your freezer is full, or you just need a different delivery date, you can easily reschedule.

Simply click on ‘View Subscription’ in your subscription email to choose a new date. (Tip: search “Birds of Paradise Subscription” in your inbox to find the email quickly.)

The standard delivery window for gelato subscriptions is 2:00–4:30 PM.

If you prefer an evening delivery between 6:00–8:00 PM, please email us at orders@birdsofparadise.sg at least two days before your delivery date.

You can update your delivery address by clicking on ‘View Subscription’ in the subscription email you received. (Tip: search “Birds of Paradise Subscription” in your inbox to find it easily.)

Your credit card will be charged immediately at checkout for your first order.

For ongoing monthly subscriptions, recurring charges will be automatically billed to your card on the same date each month as your original order.

For example, if you placed your first order on June 10th, future charges will occur on July 10th, August 10th, and so on.

You can pause or cancel your subscription anytime by clicking ‘View Subscription’ in the subscription email you received.

You can let us know which flavours you’d like to avoid (e.g. due to dietary concerns) by adding a note in the Special Instructions text box before completing your checkout. We'll do our best to accommodate your preferences.

Yes, simply enter your message in the Gift Message text box at checkout, and we’ll include a complimentary note card with your order.

If you experience any issues with your gelato or subscription, please reach out to us at orders@birdsofparadise.sg. We’re here to assist you.

Please refer to our Shipping Policy for full details on delivery options and fees.

Yes, our range of sorbets are dairy-free. We invite you to explore our sorbets - Coconut Sorbet, Dark Chocolate Sorbet, Mango Sorbet and Peach & Rose Sorbet.

Refer to this page for common allergens in our products.

No, all our gelato contain sugar.

For common allergens, please refer to our table here.

As our gelato is made fresh, for best quality we recommend consuming the gelato within a week of opening or within a month if unopened.

We recommend keeping the cone chips in an airtight container once the packet is opened, and consuming it within a week for best quality.

Please store the gelato in the freezer immediately after you receive it for at least 30-45 minutes, prior to serving. If the gelato had been left out for a while, please keep it in the freezer for at least 45 minutes to 1 hour before enjoying it.

Please keep the gelato in the freezer within 40 min upon collection as our gelato can last about 30-40 min in our insulated packaging outside, away from direct sun.

Birds of Paradise offers gelato party cups that can be served at weddings, birthdays, corporate events, office or house parties. Each party cup serves one person and these cups are prepared for consumption within 1 hour after delivery if not kept immediately in the freezer. Wooden spoons will be provided. For multi day events, you may rent our BoP cart freezer to store your party cups.
We also offer gelato pints for personal or corporate gifting, and each pint serves 4 to 6 scoops. For best quality, it is recommended to consume the gelato within 1 week of opening, or within a month if unopened.

As order requests and logistic requirements may vary, kindly fill in the Event Enquiry Form on our Events page and we will get in touch with you with the prices according to your request. Kindly take note that depending on the order quantity, we will require at least 5-10 working days to prepare your order. For weddings and large events with 100 guests or more, we recommend that you write to us at least 1-2 months before your event.

Yes! We offer two types of gift options:

1. Physical Gift Vouchers: Available at $5.50 each with a minimum order of 25 vouchers. To place an order, email us at orders@birdsofparadise.sg.
2. Online Gift Cards: Available in $30 and $50 denominations for online purchases only. You may purchase directly here.
   

For large orders of 15 pints or more as well as event orders, please fill in the Event Enquiry Form on our Events page and we will get in touch with you. Kindly take note that depending on the order quantity, we require at least 5-10 working days to prepare your order. For weddings and large events with 100 guests or more, we recommend that you write to us at least 1-2 months before your event.

For corporate gifting enquiries, we welcome you to email us at orders@birdsofparadise.sg and we will respond to you as soon as we can. 

Our gelato sets are specially curated based on our best sellers and are perfect for gifting. Alternatively, you may select your desired flavours in the a la carte section and choose to check out as a gift with a gift message.

Additionally, we offer:

Physical Gift Vouchers: Available at $5.50 each with a minimum order of 25 vouchers. To place an order, email us at orders@birdsofparadise.sg.

Online Gift Cards: Available in $30 and $50 denominations for online purchases only. You may purchase directly here.

If you have a special request, please contact us at orders@birdsofparadise.sg and we will be happy to assist you.

At Birds of Paradise, we’re committed to reducing waste and minimising our environmental impact.

We encourage bringing your own bags where possible, particularly for pint purchases, to help reduce single-use packaging.

You can read more about our sustainability journey and initiatives here.

Absolutely! You’re welcome to bring your own bag when you shop with us.

If you’re a member, you’ll earn 1 point per transaction for doing so.

Note that points are awarded once per transaction, not per item or per bag.

The Online Gift Card can only be redeemed online at www.birdsofparadise.sg. It cannot be redeemed in our physical boutiques.

The Online Gift Card has a validity of 6 months from the date of purchase and it will be reflected in the  email you received with the gift card.

You may check the balance and expiry date of your Online Gift Card through the email you received with the gift card. Click on ‘View online gift card code’ in the email to check the balance and expiry date of your online gift card.

Click on ‘View online gift card code’ in the email to view your online gift card code, balance and expiry date. You may search for ‘Birds of Paradise Online Gift Card’ in your email inbox to retrieve the email if you have difficulties locating it.

You may use the Birds of Paradise Online Gift Card on the online boutique. In the email with the gift card, click on 'View gift card' to view the gift card code. Copy and paste the code in the discount code field on the checkout page to enjoy the gift.

We understand it can be frustrating not to find your gift card email. You may try searching your inbox or spam/promotions folder for “Birds of Paradise Gelato Boutique Gift Card.”

If you still can’t find it, please don’t worry. You may contact us at orders@birdsofparadise.sg, and we’ll be happy to assist you.

Yes, as long as there is still a balance remaining on the card.

Yes. A customer can redeem another digital gift card during checkout. On the checkout page, simply enter the first digital gift card code in the discount code field and click ‘apply’, then enter the next digital gift card code in the same field and click ‘apply’.

Online gift cards cannot be used to buy another online gift card.

Yes, online gift cards are applied to the final order total which includes delivery fee (if applicable) and taxes.

Yes, online gift cards are a form of payment and can be used in conjunction with a discount code.

You may refer to our Terms & Conditions here.

While we are not officially Halal-certified, we do not use any alcohol, gelatin, pork, or lard in our products..

A pint serves 4 to 6 scoops of gelato.

Discount codes are generally not applicable to seasonal or promotional items. Do also check that the code is not expired at the time of use.

If you are referring to your membership programme rewards, please refer to our Rewards FAQ.